Privacy Policy

At Elite Charleston Vets, we understand the importance of your privacy and the security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect the data you entrust to us. By using our veterinary services, you agree to the terms outlined below.

Information We Collect:

We collect information that is necessary for providing you with our exceptional pet care services. This includes, but is not limited to, your name, contact details, pet’s medical history, preferences, and payment information. We gather this information through various channels, including our website, mobile app, in-person interactions, and communication via email or phone.

How We Use Your Information:

The information we collect is primarily used to ensure the well-being of your pets and to enhance your experience with Elite Charleston Vets. We use your information to:

Provide Services: We use your pet’s medical history and preferences to tailor our services to your pet’s specific needs. This enables us to provide personalized care that promotes their health and happiness.
Communication: We use your contact information to keep you informed about appointments, health updates, promotions, and important pet-related information. We may also send you newsletters and educational content to enhance your understanding of pet care.
Appointment Management: Your information helps us schedule appointments, track medical history, and manage your pet’s treatment plans effectively.
Billing and Payments: We use your payment information to process transactions for services rendered, ensuring a smooth and secure payment process.
Improvement of Services: By analyzing anonymized data, we can identify trends and areas for improvement in our services, facilities, and customer experience.

Sharing Your Information:

At Elite Charleston Vets, your privacy is paramount. We do not sell, rent, or lease your personal information to third parties. We may share your information in the following cases:

Service Partners: We may share your information with service partners such as laboratories or specialists when it is necessary for the well-being of your pet and the services we provide.
Legal Compliance: If required by law, we may disclose your information to comply with legal obligations, protect our rights, or respond to legal processes.
Consent: We may share your information with your explicit consent for specific purposes, such as sharing testimonials or featuring your pet’s success stories on our website or social media (Facebook Page, YouTube Channel).

Data Security

We take data security seriously and employ rigorous measures to safeguard your information from unauthorized access, loss, alteration, or disclosure. Our systems are protected with industry-standard encryption and firewall technologies to ensure the confidentiality and integrity of your data.

Your Choices:

You have the right to access, update, or delete the information we hold about you and your pets. You can also choose to opt out of receiving marketing communications from us. If you have any questions about your information, please contact our team.

Changes to Privacy Policy:

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Us:

If you have any questions, concerns, or suggestions regarding our Privacy Policy, please feel free to contact us. Your trust is important to us, and we are committed to addressing any inquiries you may have.

Elite Charleston Vets values your privacy and is dedicated to ensuring that your information is handled responsibly, ethically, and securely. By entrusting us with your pet’s care, you can be confident that their health and your privacy are in capable hands.